​Who We Are

Koya Construction operates as part of Koya Group through Koya Properties Limited, a company registered in England and Wales under company

number 11909673.

Koya Properties Limited is registered with the Information Commissioner’s Office (ICO) as a data controller under registration number ZA528512.

Information We Collect

When you contact Koya Construction, request a quote, use our website or instruct us to carry out work, we may collect:

• Your name

• Address

• Email address

• Telephone number

• Property address

• Details relating to the work or service requested

• Payment and transaction information where applicable

• Photographs or information relating to the property or works

Our website may also automatically collect technical information such as your IP address, browser type, device information, website activity and cookies.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries

• Prepare and provide quotations

• Arrange site visits

• Deliver construction, repair and maintenance services

• Communicate with you about ongoing work

• Process payments and invoices

• Manage customer records

• Deal with complaints or queries

• Meet our legal and regulatory obligations

• Prevent fraud and protect our business

• Improve our website and services

Where you have given consent, we may also contact you about relevant Koya Construction services, offers or updates.

You can withdraw your marketing consent at any time.

Sharing Your Information

We may share your information with trusted third parties where necessary to provide our services, including contractors, suppliers, professional advisers, payment providers and IT service providers.

We may also disclose information where required by law, regulation or a lawful request from a public authority.

We do not sell your personal information.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access or disclosure.

Access to personal information is limited to people who need it for legitimate business purposes.

Cookies

Our website may use cookies and similar technologies to:

• Ensure the website operates correctly

• Understand how visitors use the website

• Improve website performance

• Support analytics and marketing activities

Some third-party services, such as Google Analytics, may also use cookies.

You can control cookies through your browser settings and any cookie preferences available on our website.

Marketing

Where permitted by law or where you have provided consent, Koya Construction may contact you by email, telephone, SMS or other appropriate methods about relevant services.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us.

We may still contact you regarding quotations, contracts, appointments, payments, ongoing projects or other essential service-related matters.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information

• Ask us to correct inaccurate information

• Request deletion of your information

• Restrict how your information is processed

• Object to certain uses of your information

• Request transfer of your information

• Withdraw consent where processing is based on consent

You also have the right to raise concerns with the Information Commissioner’s Office (ICO).

How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purpose it was collected, including meeting legal, contractual, accounting and regulatory requirements.

Information relating to quotations, projects, invoices and transactions may be retained for appropriate record-keeping and legal purposes.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements.

The latest version will be published on our website.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Koya Construction
Koya Properties Limited
103 High Street
Barry
Wales
CF62 7DS

Email: info@koyaproperties.co.uk
Website: www.koyaconstruction.co.uk